ibq Card Secure is an online security feature in association with MasterCard(R)SecureCode TM and Verified by Visa authentication services to protect you while you shop online with your ibq credit or debit cards.

ibq Card Secure is a free and simple to use service. You can now verify all your online transactions using a password when shopping online at participating merchants.

Registration is easy and quick. Simply go to "Register to ibq Card Secure" tab to begin the registration process.

Once registered, the service will be automatically available everytime you shop online with your ibq MasterCard or Visa credit cards at participating merchants.

Dispute Claim Form

If your Dispute is due to unauthorised usage, please ensure your card is blocked immediately by calling our 24 hour Call Centre on +974 4447 8000.

To investigate the transactions you wish to dispute, please complete the Dispute Claim Form and submit to us via email or in person at one of our branches.

Your completed Dispute Claim Form must be received within 30 days from your statement date.

Please note that the Dispute Resolution Process is governed by Payment Scheme Regulations and may take up-to 60 days to resolve.