Safety tips and information when using your debit and credit cards.
Look after your cards and card details at all times
- Report any lost or stolen cards immediately by calling our 24 hour Call Centre on 4447 8000.
- Never write down or disclose your Personal Identification Number (PIN).
- Never leave your cards unattended such as in a bag or jacket in a public place - treat your cards as if they were cash.
- Sign the back of your new card as soon as you receive it using an ink pen.
- Destroy unwanted or expired cards so no one else can use them - remember to cut through the Chip and magnetic stripe
- Never carelessly dispose of receipts, mini receipts or balance enquiries – destroy or shred them.
- Verify any transaction amount before signing or entering your PIN.
- Never give your card to anyone, particularly in restaurants and especially when abroad, for long periods of time. Try not to let your card out of your sight when making a transaction.
- Do not give your PIN number to retail and restaurant staff.
- Do not lend your cards to anyone.
- Only carry the cards you need, especially when abroad.
- Ensure that you are the only person that knows your PIN. Your bank or the police will never phone you and ask you to disclose it. Never write it down or record it.
- When entering your PIN use your free hand and your body to shield the number from prying eyes or hidden cameras. If you think someone has seen your PIN you can change it by contacting us immediately.
- Memorise your PIN and destroy any paper notification as soon as you receive it. Ensure that you do not use traceable facts about yourself i.e. your date of birth when choosing a PIN number or password.
- If you think someone knows your PIN report this immediately.
ATM (Cash Machine)
- Put your personal safety first. If someone makes you feel uncomfortable cancel the transaction and use a different machine.
- Be alert. If someone is crowding or watching you, cancel the transaction and go to another machine. Do not accept help from seemingly well-meaning strangers and never allow yourself to be distracted.
- If you spot anything unusual about an ATM machine don't use it. Never put yourself at risk by attempting to remove any suspect devices from an ATM machine. Report it to your local branch or if the branch is closed report it to your local Police station.
- Stand close to the ATM. Always shield the keypad with your free hand and body to avoid anyone seeing you enter your PIN.
- Once you have completed a transaction put your money and card away before leaving the area.
- If the ATM does not return your card report this to us immediately.
- It is advisable to take another card or alternative payment method with you so that you are not reliant on just one card.
- Make sure you have our 24 hour Call Centre number with you +974 4447 8000.
- Always try and use modern ATMs owned by other banks or reputable institutions and avoid freestanding ATMs.